The ones people actually ask. Anything missing, send it through the contact form and we will add it.
What shows up on my bank statement?
A neutral trading name. Nothing about the shop, the range, or what any of it is. The same name goes on the return label.
When will I actually get it?
The range is on pre-order and dispatches from 30 October 2026. You pay now, you get tracking the day it goes out, and you can cancel for a full refund any time before it ships.
What does the parcel look like?
A plain corrugated outer with no branding, no product name and no illustration. The return label carries a neutral trading name, not the shop name. The presentation box is inside, untouched.
Can I cancel after ordering?
Yes. The range is on pre-order, so until it is dispatched you can cancel any time for a full refund. Use the contact form with your order number. Once it is with the carrier we cannot recall it, but your cancellation rights still apply once it arrives.
Can I return it?
Every box has a tamper-evident seal. If that seal is intact, yes, within 14 days of delivery, in the original box. Once it is broken we cannot take it back on hygiene grounds, however little it has been used. Faulty is a different rule entirely and you are fully covered. The returns page sets out both.
Where do you ship to?
221 countries, shipped from the UK. Every order is tracked, whoever carries it, and everything goes in plain packaging. If you can reach the checkout, we can get to you.
Where do you not ship to?
Twenty three countries, and it is not us being picky. These either prohibit importing adult products outright, or seize them at the border, and we will not knowingly send a parcel into a customs seizure.
Afghanistan, Bahrain, Brunei, Cuba, India, Indonesia, Iran, Kuwait, Malaysia, Maldives, North Korea, Oman, Pakistan, Qatar, Saudi Arabia, Syria, Thailand, United Arab Emirates, Vietnam and Yemen. A few territories that no longer exist as postal destinations are also off the list.
You will not be able to reach the checkout from any of them, which is deliberate. We would rather tell you now than take your money and have the parcel destroyed.
Will I get a surprise bill when it arrives?
No. You pay everything at the checkout and nothing at the door.
Here is the boring bit in plain English. When a parcel crosses a border, that country usually charges tax on it. Normally the courier pays that for you, then knocks on your door and asks for the money back, plus a fee for the trouble. That is the nasty surprise everyone has had at some point.
We do it the other way round. The checkout works out exactly what your country will charge, adds it to your order, and we pay it before the parcel even leaves. By the time it reaches you it is already settled. No bill, no fee, no card in the door telling you to collect it from a depot.
If you are in the UK there is nothing extra at all. The price you see is the price you pay.
Which one should I start with?
Girth decides whether it goes in, length only decides how deep. We publish no dimensions, because comparing against something you already own tells you far more. Read the sizing page before you pick, it takes a minute and saves a disappointment.
Who is Andy Lee?
Ireland's best known adult creator, sixteen years in and in the top 0.01 percent worldwide. He wrote the memoir Smelly Kid, stars in Only Andy and Channel 4's My Massive Cock, and founded Pornstar University.
Is it really him?
Yes. Taken directly from Andy in one sitting, not sculpted from photographs or scaled up from a scan. That is the whole reason the range exists, and he is paid on every one that sells.
How do I clean it?
Warm water and a mild unscented soap, before and after. Never silicone lube on a silicone toy. Full detail on the care page .
